Order Terms

Order Terms

These terms apply to each order you place through the panel and are presented for your approval before payment. They are an annex to the Business Service Agreement; in case of conflict, the Business Service Agreement prevails.

1. Order and Acceptance

• The product, quantity, specifications and amounts shown in the order summary constitute the order.
• By selecting "Confirm order and pay" you accept the contents of the order.
• The user confirming the order on behalf of the Company is deemed authorised to do so.
• A copy of the confirmed order form is stored in the panel and can be viewed.

2. Price and Payment

• Subtotal, discount, VAT and shipping (if any) are shown separately in the order summary.
• Payment is collected in Turkish Lira via Kuveyt Türk 3D Secure.
• If payment fails, no order is created; payment may be retried for the same order.
• Invoices are issued according to the billing details registered in the panel.

3. License Orders

• Package scope and usage limits are shown in the order summary.
• The license is activated upon payment approval; start and end dates are stated in the order summary.
• Licenses do not renew automatically; a new order is required at the end of the term.
• No refund is made for an activated license (Business Service Agreement, art. 7).

4. Points Orders

• The purchased point allowance and its price are shown in the order summary.
• The allowance is credited to the company account upon payment approval.
• No expiry period applies to unused allowance.
• Points are distributed to consumers only in return for product verification and cannot be converted to cash.
• No refund is made for allowance credited to the account (Business Service Agreement, art. 7).

5. Label Orders

• Label quantity, size and print specifications are shown in the order summary.
• Labels are produced with company-specific QR/PIN and are therefore custom-made.
• Production starts after the print preview is approved.
• Delivery is by courier; shipping cost and estimated delivery time are stated in the order summary.
• Missing, damaged or non-conforming deliveries must be reported within 7 days of delivery; in such cases labels are reprinted or the price is refunded.
• Orders cannot be cancelled after print approval or the start of production (Business Service Agreement, art. 7).

6. Applicable Version

Each order is governed by the versions of the Business Service Agreement and Order Terms in force at the time of the order. Later changes do not affect completed orders.